[Membership Cancellation]

We hope you stay with us forever, but if you need to cancel your recurring membership, please fill out the below form at least 21 days before your next billing date:

Third Ward Cancellation Form  West Loop Cancellation Form Lincoln Park Cancellation Form 

[Additional Member Sessions]

Need extra sessions before your billing cycle ends? You can purchase Additional Member Sessions (not Drop-In or Guest Passes) and your membership discount will be applied automatically at checkout.

[Guest Passes]

Membership credits CANNOT be used for guests, but you can purchase a Drop-In/Guest Pass and get a $5 discount at checkout. To book a guest, select the session in the schedule, mark "Reserve for Guest," and follow the booking process.

[Credit Usage]

Membership credits do not roll over, so be sure to use them! Consistency is key. Perk: If you have a Prepaid Annual Membership, you can use your credits throughout the entire year.

[Membership Level Change]

To change your membership level, please fill out the below form at least 5 days before your next billing date (check your account for the date). Note: Your membership must be active and unfrozen when you request a change.

Third Ward Membership Change Form West Loop Membership Change Form Lincoln Park Membership Change Form

[Membership Freeze]

To freeze your membership, fill out the below form at least 5 days before your desired freeze start date. The freeze must last a minimum of 14 days. Note: Your membership must be active and unfrozen for any changes.

Third Ward Membership Freeze Form  West Loop Membership Freeze Form Lincoln Park Membership Freeze Form 

IF You HAVE ANY QUESTIONS, Please reach out to your home studio’S email!

West Loop - Chicago: westloop@trainmoment.com

Lincoln Park - Chicago: lincolnpark@trainmoment.com

Third Ward - Milwaukee: thirdward@trainmoment.com