ARRIVAL & SCHEDULING POLICIES
To best serve all clients and support our team, we kindly ask that you adhere to our scheduling & arrival policies below. Thank you for your understanding and respect for everyone’s time!
FIRST SESSION ARRIVAL POLICY: YOU WILL NOT BE ABLE TO TAKE THE SESSION IF YOU ARRIVE LESS THAN 6 MINUTES BEFORE YOUR SESSION START TIME. NO EXCEPTIONS.
Please plan to arrive 10-15 minutes early for your first session.
RETURNING CLIENT ARRIVAL POLICY: YOU WILL NOT BE ABLE TO TAKE THE SESSION IF YOU ARRIVE PAST SESSION START TIME. NO EXCEPTIONS.
Please plan to arrive at least 5 minutes early for returning sessions.
If you're late, you'll miss The RunDown, where we go over form, cues, and options for the day's training - important for safe and effective training.
Late Cancel/Reschedule Policy: Reservations canceled or rescheduled less than 8 hours before the session will be considered a Late Cancel, resulting in a location-specific Late Cancel Fee. If applicable, the credit used to make the reservation will be returned to be used at a later time.
Membership Perk! Your first Late Cancel or Reschedule each Billing Cycle is on us. After that, standard fees apply.
No Show Policy: If you do not attend your scheduled session and fail to cancel via your account (or arrive more than 5 minutes past your session time), you will incur a location-specific No-Show Fee. If applicable, the credit used to make the reservation will be returned to be used at a later time.